At the Iowa State University Seed Laboratory, we’re enhancing our communication to provide you with timely updates on your sample submissions. Soon, our Customer Care team will commence daily email notifications, informing you that your samples have safely arrived and have been logged into our system. These notifications will be automatically dispatched at the close of each business day, ensuring you’re promptly informed of your samples’ status.
Please note that these emails will be directed solely to the main contact associated with your account. If you’re unsure who your main contact is or wish to make changes to this information, simply reach out to us at seedlab@iastate.edu, and we’ll gladly assist you.
It’s important to understand that while these emails signify the arrival of your samples at our office and their subsequent entry into our processing pipeline, they do not indicate that testing has commenced. Rest assured, your samples are on their way to the lab for processing.
We’ve listened to your feedback, and in response to numerous customer requests, we’re delighted to implement this improved communication protocol. Stay tuned for these informative updates as we strive to enhance your experience with us at the Iowa State University Seed Laboratory.
