The expertise you trust, the customer service you deserve.
Our commitment
At the Iowa State University Seed Laboratory, our customers are at the heart of what we do. We understand that reliable seed testing and timely results are important to your business, which is why we work hard to provide both exceptional testing and exceptional service.
You can count on us to:
- Provide accurate, reliable testing you can have confidence in.
- Work efficiently to process your samples as quickly as possible without compromising quality.
- Deliver timely results in most cases, so you can keep your work moving forward.
- Be here when you need us, with knowledgeable and responsive customer service by phone and email.
- Listen, help, and find solutions when questions or challenges arise.
- Go the extra mile whenever we can—whether that means tracking down an answer, helping navigate a testing question, or finding a solution that meets your needs.
We believe good customer service means more than simply answering questions. It means being responsive, knowledgeable, dependable, and willing to go the extra step. That's the commitment we make to every customer we serve.
Send Us Your Samples
Sending samples is easy
Place your samples in a padded box or envelope and ship to:
ISU Seed Laboratory
ATTN: Customer Care
109 Seed Science Center
2115 Osborn Drive
Iowa State University
Ames, Iowa 50011-1050.
Seed Testing Process
Keep an eye on your samples through your myCySeed Client Portal
The ISU Seed Lab provides a friendly online service for checking your sample testing status as well as your results. You can access your sample information and download it as an Excel spreadsheet or as a text file. By selecting our myCySeed Client Portal Online Reporting Service, you can easily review your report as it prints in our laboratory. Finally, you can rest easy knowing that your testing data is stored securely on our server.
Getting Test Results
Access your report as soon as your seeds are tested.
The ISU Seed Lab will set up an account and will assign you an account number once your first sample has arrived. If you have conducted business with the Seed Lab in the past, your account number will appear on your test report.
The ISU Seed Lab is committed to providing accurate and timely seed testing results. You may check on the progress of your seed tests or check test results by using your secure online myCySeed Client Portal or contacting Customer Care (515-294-6826, seedlab@iastate.edu). Results from each day’s evaluation of tests are available each evening in your myCySeed Client Portal.
Paying Your Invoice
Invoices are generated towards the end of every month. If you use our lab services for both Seed Quality and Seed Health testing, you will receive two invoices. The University accounting office will also send out a statement after the 1st of every month.
Customer Care
Have Questions? Our team is available to help you every step of the way.
The ISU Seed Lab is committed to providing accurate and timely seed testing results. You may check on the progress of your seed tests or check test results by using your secure online myCySeed Client Portal or contacting Customer Care (515-294-6826, seedlab@iastate.edu). Results from each day’s evaluation of tests are available each evening in your myCySeed Client Portal.
Frequently Asked Questions
Find the answers you’re looking for on our FAQ.
Can’t find the answers you’re looking for? Contact our Customer Care (515-294-6826, seedlab@iastate.edu) and we’ll be more than happy to help you.