Once your samples arrive from our central delivery receiving office, they go through several steps before your final Report of Analysis (ROA) is issued.

Sample received

When your samples arrive, our Customer Care team receives, sorts, and enters them into our system. Our goal is to enter samples within 24 hours of delivery, whenever possible.

Processing time may vary depending on the size of the deliveries per day.

Once your samples have been entered and distributed to the appropriate laboratory area, you will receive an email advising that your samples have been received and are headed to the lab.

Testing started

Once testing has officially started, you will receive another email with an Estimated Time of Completion (ETC).

Please note that the ETC is an estimate, not a guaranteed completion date. Many samples are completed before the estimated date, but testing times may occasionally need to be extended due to laboratory conditions, additional testing requirements, or other factors.

Results available

Once testing is complete, our Customer Care team processes the results and prepares your Report of Analysis (ROA). Reports are typically emailed to customers the afternoon of the day they are completed.

Track your samples online

You can also check the progress of your samples in real time through the myCySeed Client Portal.

The myCySeed Client Portal allows you to:

• Check the status of your samples
• View and download your sample information
• Download data as an Excel spreadsheet or text file
• View and download your Reports of Analysis (ROA’s are available through the myCySeed Client Portal only after the Customer Care staff reviews and generates an email or prints the report for mailing.

Your testing data is securely stored on the Iowa State University Seed Laboratory server for convenient access through the portal.

Have questions or need additional details?

Explore the Frequently Asked Questions, reach out to seedlab@iastate.edu, or contact Customer Care at 515-294-6826.